Personal Lines

Personal Lines insures individuals under a P&C license.

Our approach is resolutely client centric.

We therefore have structured our offering around our 2 clients: insurance companies/intermediaries and final users, the human beings.

Six ecosystems

It led us to create 6 ecosystems where we bundle relevant services as defined by final users before, during and after a claim. We use Design-Thinking and Job-To-Get-Done methodologies to identify the right services improving lives of final users. Looking at the overall value chain, Hannover Re is the ecosystem orchestrator, identifying the most relevant service partners to integrate in our value proposition and who we make available to our clients.

Our ecosystems are:

1. Lifestyle

  • Personal accident
  • Specialty
  • Contingency

2. Travel

  • Domestic
  • Overseas
  • With travel disruption services, relevant content available via an app and index capabilities

3. Consumption including digital

  • Objects: Accidental damage, Extended warranty
  • Risk of consumptions: go shopping insurance, purchase protection, stolen wallet, non-delivery of items purchased online, return of purchased goods, etc.
  • Consequences of consumption: Personal cyber with prevention, insurance and claims assistance services.
  • Inability to consume: Index on telecom service/power outage, credit insurance

4. Mobility

  • Fleet
  • Private vehicles
  • With mobility services empowering the final user to go from A to B in a safe and engaging way

5. Health and well being

  • Cancer
  • Critical illness
  • Medical for specific demographics only (student, expats, foreign workers)
  • With services to prevent, engage, reward, drive behaviour and better risk/opportunity profile

6. Home

  • We are currently working in parametric capability and IoT. 

For our insurance partners we offer relevant solutions around:

  • Data infrastructure and management to get intelligence from data and ensure better competitive ability
  • Data analytics where we harness micro-segmentation for better propensity and sensitivity to grow top and bottom line
  • Campaign management including digital
  • IT/Tech integration between all players in the value chain enabling a digital ecosystem
  • Claims optimization to update, digitize old fashioned processes, improve customer centricity, expense control and top line growth
  • Structured Reinsurance solutions
  • Sales optimization from marketing campaigns, to call centers optimizations, agency/sales force management optimization to digitizing client engagement with text messages