Life & Health

Contacts and complaints

We are there when you need us. Your opinions and views are important to us.

Contact us

If you would like to get in touch with us: 
Phone:+61 2 9251 6911
9:00am - 5:00pm AEST,
Monday - Friday, excl. public holidays
Write to us:Hannover Life Re of Australasia Ltd
Level 33, Tower 1
100 Barangaroo Avenue
Sydney NSW 2000
Online:Send us an enquiry form

If you have purchased a policy from our personal insurance partners you may need to contact them directly. Their contact details are provided here: Personal insurance

Hannover Life Re Australasia holds an AFSL that allows it to handle and settle insurance claims. AFSL No. 530811

Hannover Life Re of Australasia complaints policy

Hannover Life Re of Australasia Ltd (we, us or our) is committed to ensuring that complaints we receive are handled fairly, honestly and professionally and that you feel confident that your complaints and concerns are important to us. If you are not satisfied with us, our partners, our insurance products, our services or the handling of a complaint, we want you to tell us.

If you need additional assistance

If you have hearing or speech difficulties, you may like to use the National Relay Service (NRS). The NRS can be contacted on 1300 555 727 or TTY:133 677. For more information, visit the NRS website.

To the NRS Website