Life & Health

Insurance you have purchased individually


Your first point of contact for your claim will be the organisation you purchased your insurance through. Please see our list of insurance partners.

We are however happy to assist you throughout the claims process. If you need assistance please contact us via phone: 1300 459 342 or e-mail to HLRAus_Group_Claims[at]

Below are some contact details of health services that can help you. You may want to contact them for assistance.

Tel: 13 11 14
Tel: 0477 13 11 14
12pm to midnight (AEST)
Beyond Blue
Tel: 1300 22 4636
3pm to 12am (AEST)
MensLine Australia
Tel: 1300 22 4636
Online counselling is available
Suicide Call Back Service
Tel: 1300 659 467
Online counselling is available
Black Dog Institute*

* Note: The online clinic is not a substitute for professional clinical advice


MindSpot supports Australian adults experiencing stress, anxiety, depression, OCD, PTSD, and chronic pain. All services are free, confidential, and online, and provide optional access to qualified therapists.