Assignment of Integrity Group Policies
In September 2023, Integrity Life Australia Limited (Integrity) ceased writing new life insurance policies in their corporate group insurance channel. Since then, Integrity has worked directly with insurers as well as with intermediaries to transfer their portfolio of life insurance policies to other insurers.
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On 2 April 2025, the Australian Prudential Regulatory Authority (APRA) exercised their powers under Section 27A of the Life Insurance Act to support an assignment to Hannover Life Re of Australasia Ltd (HLR Aus) of liabilities for some (but not all) of Integrity’s group life insurance policies that terminated with them prior to 28 February 2025.
HLR Aus will now be responsible for the management of new and open claims for the policies that have been assigned. You do not need to do anything, and your rights will remain the same. If you have an ongoing claim with Integrity, from 2 April 2025 this may now be managed by HLR Aus.
Who should I contact to find more information or if I have a claim?
Your contact remains the same, please contact your employer or your existing intermediary/broker.
If you have a question about an assessment or benefit payment, please email hlraus_group_claims[at]hlra.com.au or call 1300 459 342. However, if you need to lodge a new claim, please contact your employer or your intermediary/broker.