1. About this Policy

This Privacy Policy explains how we collect and handle personal information in Australia. In this policy, 'we', 'us', 'our', or 'Hannover Re' refers to Hannover Rueck SE – Australian Branch (ABN 88 002 927 031), located at Tower 1, Level 33, 100 Barangaroo Avenue, Sydney NSW 2000. We may update this policy periodically and publish changes on our website. Our Privacy Statements can be found on our website under "Data Privacy".

2. Who We Are

Hannover Rueck SE – Australian Branch provides property and casualty reinsurance services. Our operations include, among other activities, underwriting and claims management in connection with reinsurance arrangements, in support of cedants and other business partners.

3. Collection of Personal Information

We do not collect personal information directly from individual policyholders. Personal information is obtained from third parties, including insurers, brokers, and claims handlers, in connection with the provision of reinsurance services. We may collect business contact details directly from job applicants, brokers, consultants, or other business contacts for recruitment, onboarding, or engagement purposes.

4. Purpose of Use

We collect and use personal information for purposes including, but not limited to:

5. Disclosure of Personal Information

We may disclose personal information to:
Insurers, reinsurers, brokers, legal and medical professionals;
Service providers, regulators, and our related entities, including those located overseas.

6. Data Security and Retention

We are committed to keeping personal information secure. Personal information is held in secure physical and electronic formats. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as it is required for the purposes for which it was collected or for any secondary purpose permitted under applicable law.

7. Access and Correction

You have a right to request access to, and correction of, personal information we hold about you. If we refuse access or correction, we will provide written reasons and information about how to lodge a complaint.

8. Complaints

If you believe there has been a breach of your privacy or have a complaint about how we have handled your personal information, please contact us. We aim to resolve all complaints promptly and may respond in writing if necessary.

Enquiries and complaints should be addressed to:

The Privacy Officer
Hannover Rueck SE – Australian Branch
Tower 1, Level 33
100 Barangaroo Avenue
Sydney, NSW 2000
Australia
Tel. +61 2 8216 8963

Email: PrivacyAustralia[at]hannover-re.com

If you remain unsatisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.