1. About this Policy

This Privacy Policy explains how we collect, use, hold and disclose personal information relating to individuals in New Zealand.

In this policy, "we", "us", "our", or "Hannover Re" refers to Hannover Rueck SE – Australian Branch (ABN 88 002 927 031), an Australian‑based entity located at Tower 1, Level 33, 100 Barangaroo Avenue, Sydney NSW 2000, that may collect or hold personal information relating to individuals in New Zealand in connection with the provision of reinsurance services.

This Privacy Policy describes how we manage personal information in accordance with the Privacy Act 2020 (NZ) and the Information Privacy Principles, as they apply to overseas agencies.

We may update this policy from time to time and will publish any changes on our website. Our Privacy Statements can be found under "Data Privacy".

2. Who We Are

Hannover Re provides property and casualty reinsurance services. We do not maintain a physical office or legal entity in New Zealand. However, in the course of our reinsurance activities, we may receive personal information relating to individuals in New Zealand from insurers, cedants, brokers, claims handlers, and service providers.

3. Collection of Personal Information

We generally do not collect personal information directly from individuals in New Zealand. Personal information relating to individuals in New Zealand is typically provided to us by insurers, cedants, brokers, claims handlers, or other counterparties in connection with reinsurance arrangements.

The personal information we receive may include identifying information and, in some cases, sensitive information such as health information or information relating to death, injury or loss. This information is usually provided pursuant to contractual arrangements and for purposes connected with reinsurance activities.

4. Purpose of Use

We collect and use personal information only where necessary for lawful purposes connected with our reinsurance activities, including, but not limited to:

5. Disclosure of Personal Information

We may disclose personal information to insurers, reinsurers, brokers, professional advisers, service providers (including technology and data storage providers), regulators, and our related entities, where necessary for our reinsurance activities or as required or permitted by law, including, but not limited to circumstances where such disclosure is required to manage claims, meet contractual obligations, or comply with regulatory requirements.

Overseas Disclosures

Personal information relating to individuals in New Zealand may be disclosed to recipients outside New Zealand. When making such disclosures, we will comply with Information Privacy Principle 12, including by taking reasonable steps to ensure overseas recipients are subject to privacy protections that provide safeguards comparable to those under the Privacy Act 2020, or by obtaining appropriate authorisation where required.

Recipients may be located in various jurisdictions, including, but not limited to, Australia, Europe, North America, and Asia‑Pacific regions.

6. Data Security and Retention

We take reasonable steps to protect personal information from loss, misuse, interference, and unauthorised access, modification or disclosure.

Personal information is retained only for as long as necessary for the purposes for which it is held, including, but not limited to, meeting legal, regulatory, contractual, or risk‑management requirements, or as otherwise required or permitted by law.

7. Access and Correction

Individuals have the right to request access to, and correction of, personal information we hold about them in accordance with the Privacy Act 2020 (NZ).

Requests may be subject to lawful exceptions. Where access or correction is refused, we will provide reasons to the extent permitted by law.

8. Privacy Breaches

If we experience a privacy breach involving personal information relating to individuals in New Zealand that has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable, in accordance with the Privacy Act 2020.

9. Complaints

If you have a complaint about how we have handled personal information relating to you, please contact us first using the contact details available on our website.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).