1. About this Policy

This Privacy Policy explains how we collect and handle personal information in Australia. In this policy, “we”, “us”, “our”, or “Hannover Re” refers to Hannover Rueck SE – Australian Branch (ABN 88 002 927 031), located at Tower 1, Level 33, 100 Barangaroo Avenue, Sydney NSW 2000.

This Privacy Policy describes how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as they apply to our operations

We may update this policy from time to time and will publish any changes on our website. Our Privacy Statements can be found on our website under “Data Privacy”.

2. Who We Are

Hannover Rueck SE – Australian Branch provides property and casualty reinsurance services. Our operations include, among other activities, underwriting and claims management in connection with reinsurance arrangements, in support of cedants and other business partners.

3. Collection of Personal Information

We generally do not collect personal information directly from individuals. Personal information is typically received from third parties, including insurers, brokers and service providers, in connection with the provision of reinsurance services.

In limited circumstances, we may collect personal information directly, such as business contact details from job applicants, brokers, consultants or other business contacts for recruitment, onboarding, or engagement purposes.

Personal information provided by insurers to Hannover Re may include identifying information such as name, address, occupation and date of birth, as well as information concerning health status, medical information, or information relating to the death, injury or loss of a person. Health and medical information is treated as “sensitive information” under the Privacy Act.

Some reinsurance‑related activities depend on the availability of relevant personal information.

4. Purpose of Use

We collect and use personal information for purposes including, but not limited to:

5. Disclosure of Personal Information

We may disclose personal information to:

insurers, reinsurers, retrocessionaires, brokers, professional advisers, service providers (including technology and data storage providers), regulators, and our related entities, where necessary for our reinsurance activities or as required or permitted by law, including, but not limited to circumstances where such disclosure is required to manage claims, meet contractual obligations, or comply with regulatory requirements.

The countries in which these recipients may be located will vary from time to time and may include, but are not limited to, Germany, Canada, the United Kingdom, the United States of America, India, China, Korea, Malaysia, South Africa, Bermuda, Ireland, Sweden and France.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the recipient handles the personal information in a manner consistent with the Australian Privacy Principles, unless an exception under the Privacy Act applies.

6. Data Security and Retention

We are committed to keeping personal information secure. Personal information is held in secure physical and electronic formats, and we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure.

These steps may include technical, physical and organisational measures, as well as oversight of service providers who handle personal information on our behalf.

We retain personal information only for as long as necessary for the purposes for which it was collected or as otherwise permitted by law, after which it is securely destroyed or de‑identified where required.

If we become aware of an eligible data breach, we will comply with our obligations under the Notifiable Data Breaches scheme in the Privacy Act.

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you.

We will respond to requests within a reasonable period and in accordance with the Privacy Act. Access or correction may be refused in certain circumstances permitted by law, such as where providing access would unreasonably impact the privacy of others or relate to legally privileged information.

If we refuse a request, we will provide written reasons and information about how to lodge a complaint.

8. Complaints

If you believe there has been a breach of your privacy or have a complaint about how we have handled your personal information, please contact us using the details below. We will acknowledge receipt of your complaint and aim to investigate and respond within a reasonable timeframe.

Contact details:

The Privacy Officer
Hannover Rueck SE – Australian Branch
Tower 1, Level 33
100 Barangaroo Avenue
Sydney, NSW 2000
Australia
Tel. +61 2 8216 8963

Email: PrivacyAustralia[at]hannover-re.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.