Hannover Life Re Australasia, a specialist providing insurance and reinsurance solutions for superannuation funds, distribution partners, employers, and other insurers, so they can protect and grow their businesses while offering value, service and security to their employees, clients and members.

Our track record of reliability, value and expertise is proof we know what we are doing and can be trusted to get it right. We simply want to be a secure and reliable partner that, in good times and bad, will be there for you and make the right decision.

You can rely on us to take a fair, evidence-based approach to what we say and do, deliver on our promises, and always behave ethically, responsibly and respectfully.

Our commitment to quality

We comply with the Life Insurance Code of Practice (Code) which was established by the Financial Services Council (FSC). The Code sets out standards in relation to the provision of products and services covered by the Code.

The Code also outlines how we can provide support to customers with special needs or in financial hardship.

You can find out more about the Code and obtain a copy here.

We are committed to ensuring the continuity of key industry standards as we transition our industry association membership from the Financial Services Council to the Council of Australian Life Insurers. We will continuously comply with the Life Insurance Code of Practice and life insurance industry standards in the interests of serving and supporting our customers.

Beyond risk-sharing – we team up to create opportunities.

Supporting customers

We are committed to assisting our customers who require additional support when communicating with us.

Duty to take reasonable care

From 1st October 2021, Hannover Life Re of Australasia will be applying the duty to take reasonable care not to make a misrepresentation.

Coronavirus (COVID-19)

We are keenly aware of our responsibility to our clients and we know that a reliable partnership is absolutely vital to our customers – especially in difficult times of crisis such as these.