Hannover Life Re Australasia, a specialist providing insurance and reinsurance solutions for superannuation funds, distribution partners, employers, and other insurers, so they can protect and grow their businesses while offering value, service and security to their employees, clients and members.
Our track record of reliability, value and expertise is proof we know what we are doing and can be trusted to get it right. We simply want to be a secure and reliable partner that, in good times and bad, will be there for you and make the right decision.
You can rely on us to take a fair, evidence-based approach to what we say and do, deliver on our promises, and always behave ethically, responsibly and respectfully.
Our commitment to quality
We comply with the Life Insurance Code of Practice (Code) which was established by the Financial Services Council (FSC). The Code sets out standards in relation to the provision of products and services covered by the Code.
The Code also outlines how we can provide support to customers with special needs or in financial hardship.
You can read or download a copy of the Code here.
Supporting customers
We are committed to assisting our customers who require additional support when communicating with us.
Duty to take reasonable care
From 1st October 2021, Hannover Life Re of Australasia will be applying the duty to take reasonable care not to make a misrepresentation.
Coronavirus (COVID-19)
We are keenly aware of our responsibility to our clients and we know that a reliable partnership is absolutely vital to our customers – especially in difficult times of crisis such as these.
- Update from Hannover Re Group on the latest situation
- Message from the Managing Director of Hannover Life Re of Australasia Ltd | PDF (185 KB)
- COVID-19 initiatives and Claims FAQ (Group Risk clients only) | PDF (196 KB)
- We support helping frontline healthcare workers by providing access to life insurance
- We support the FSC, COVID TPD Claims Initiative | PDF (188 KB)