Contact
Your first point of contact for your claim will be the organisation you purchased your insurance through. Please see our list of insurance partners.
We are however happy to assist you throughout the claims process. If you need assistance please contact us via phone: 1300 459 342 or e-mail to HLRAus_Group_Claims@hlra.com.au.
Below are some contact details of health services that can help you. You may want to contact them for assistance.
| Organisation | Contact |
| Lifeline https://www.lifeline.org.au |
Tel: 13 11 14 Tel: 0477 13 11 14 (12pm to midnight (AEST)) |
| Beyond Blue https://www.beyondblue.org.au/ |
Tel: 1300 22 4636 3pm to 12am (AEST) |
| MensLine Australia https://mensline.org.au |
Tel: 1300 22 4636 Online counselling is available |
| Suicide Call Back Service https://www.suicidecallbackservice.org.au/ |
Tel: 1300 659 467 Online counselling is available |
| Black Dog Institute https://onlineclinic.blackdoginstitute.org.au Note: The online clinic is not a substitute for professional clinical advice |
MindSpot
MindSpot (https://www.mindspot.org.au) supports Australian adults experiencing stress, anxiety, depression, OCD, PTSD, and chronic pain. All services are free, confidential, and online, and provide optional access to qualified therapists.